Privacy policy

This explains what The Federal Insider, from Federal Employee Benefit Coordinators (FEBC), collects about you and what we do with it. The short version: we use your information to run your membership, and we never sell it.

What we collect

• Your name, email address and phone number, and your plan and payment status from our checkout.
• Your answers to the setup questions: your retirement system, how far you are from retirement and what concerns you most.
• What you do in the app: lessons you watch and save, checklists, questions you send for the live Q&A and community posts.
• Basic technical information needed to keep you signed in and keep the app secure.

We never see or store your full card number. Payments are handled by our checkout provider.

How we use it

• To give you access, suggest lessons that fit you, run the live Q&As and community, and help when you call.
• To send membership emails and texts, such as sign-in codes, Q&A reminders and billing notices. You can turn reminders off in the app under My account, and reply STOP to any text.
• To improve the program by looking at how members use it overall.

Who we share it with

We never sell or rent your information. We share it only with the services that run the program for us:

• GoHighLevel and Square, for membership records, payments, emails and texts
• Supabase, our database and sign-in service
• Vercel, which hosts the app
• Bunny.net and YouTube, which play the lesson videos
• Resend, which sends sign-in codes and notices

We may also share information when the law requires it.

What other members see

Community posts and replies show your first name and last initial to other members. Questions you send for the live Q&A are seen by Elizabeth and our team.

Cookies

The app uses a cookie to keep you signed in. We don't use advertising or tracking cookies. The YouTube and Bunny video players may use their own cookies when you play a video.

How long we keep it

We keep your information while you're a member and for a reasonable time afterward, for our records and in case you come back. You can ask us to delete it at any time, and we will, except for anything the law requires us to keep.

Your choices

• Change your setup answers and reminder settings in the app under My account.
• Ask for a copy of your information, a correction or deletion by calling us.

Security

The app uses secure connections, and only our team can see member information, and only what they need to help you. No system is perfect, so if we ever learn of a problem that affects your information, we'll tell you.

Children

The Federal Insider is for adults. It isn't meant for anyone under 18.

Changes

We'll post any changes on this page and tell you about important ones by email or in the app.

Questions

Call us at 918-396-5171, Monday to Friday, 8 am to 5 pm Central.